A. Next to each question you will see , if you click on this it will provide guidance on the information we need from you. If you are still not sure you one of our customer service advisors can help. Call 0800 138 9093.
A. Yes this is standard on all policies.
A. Yes unless you have removed this cover. Cover begins as soon as you have purchased a Short Trip policy. For Annual Multi Trip policies cancellation cover starts from the date you book your trip or the commencement date of the policy whichever is later and ceases on the policy expiry date unless you renew.
A. the policy will cover those conditions that you have advised us of and that we have accepted. We do not provide cover for claims directly or indirectly caused by pre existing conditions you have not declared or we have not agreed to cover.
A. If you have booked a package holiday through an ATOL registered travel agent you will be protected under their scheme. However, if you have made independent arrangements you can select to include "End Supplier Failure Cover" which provides cover for the insolvency of any travel arrangements booked before departure, which do not form part of an inclusive holiday.
A. If on medical advice you need to return back to the UK the policy will cover you for repatriation expenses as long as arranged through our Medical Emergency service.
A. Yes, the policy will reimburse the cost of replacement subject to the terms and value stated in the policy wording.
A. Premiums calculations are based on the type of policy, geographical location, duration, number of travellers and medical condition risk assessment.
A. We will contact you by email prior to the expiry of your Annual Multi Trip policy to remind you of the expiry date and to invite you to renew the policy.
A. Yes. Our website is protected by SSL encryption technology. A padlock symbol appears next to our website address in your internet navigation bar to indicate that our site is protected. We do not store any payment card details in our system.
A. Yes by signing into My Account you will be able to see and retrieve quotes previously done. Quotes are only valid for 30 days. You will need to do a new quote if you come back after this time.
A. Your policy will be emailed to you as soon as we have accepted and you have paid your premium for cover.
A. The claims process is easy, call:
+(44) (0) 203 362 2453 if you have a medical emergency or for all other claims please contact Reactive claims
Phone: 01420 383010 Email: firstname.lastname@example.org Web: www.reactiveclaims.com
our claims partner will register your claim and advise you of what to do next. Details of our claims procedure is outlined in the policy terms and conditions.
A. We would hope that you would never have cause to complain. However, if you have cause for concern you can inform us of this using the Contact Us form, emailing email@example.com or by calling us on 0800 138 9093.
A. Yes, you can cancel your policy at any time by informing us in writing by post or email. Details of our cancellation terms are outlined in the Policy Information and Policy Terms and Conditions.
A. This insurance is underwritten by MAPFRE Asistencia
A. A copy of your insurance policy is stored in My Account on the system. You can access this at anytime. If you have any difficulties you can contact our customer services team on 0800 138 9093.
A. You should update your records if your clinical status changes and/or you have the results of your regular medical check. It's easy to do, call customer services on 0800 138 9093.
A. Yes, you can do this by calling us on 0800 138 9093.
A. We may need to contact you by email in relation to the administration of your policy and/or during a claim. You cannot opt out from these communications. You have the opportunity to unsubscribe from marketing emails during the quote process or at any time by clicking unsubscribe at the base of marketing emails we may send to you.
A. The charities that we work with are listed in the Charity Partnership area on the website.